StoreHub vs EPOS: Best POS System for SG Restaurants

Pricing Plans for Singapore Restaurant Owners

StoreHub offers a monthly subscription starting at SG$99 for its Lite plan, which includes basic order taking and payment processing, while the Pro plan at SG$199 adds advanced reporting and multi-outlet support. EPOS’s pricing is less transparent, typically requiring a quote, but reported packages begin around SG$80 per terminal plus a one-time hardware fee of SG$1,200–SG$2,000. For Singaporean F&B owners, the total cost of ownership over three years strongly favours StoreHub, as its all-inclusive cloud model avoids surprise hardware charges. However, EPOS’s lower monthly fee can appeal to high-volume outlets that need multiple terminals without escalating subscription costs. Both systems offer free trials, but StoreHub’s transparent pricing and local promo bundles (e.g., waived setup for first 3 months) give it an edge in budget predictability.

Hardware Compatibility and Setup Needs

StoreHub is hardware-agnostic, supporting iPads, Android tablets, and standard receipt printers commonly sold at Singapore electronics retailers like Challenger. Its plug-and-play setup takes less than 30 minutes, and the company provides free onboarding at the restaurant site. EPOS, by contrast, requires proprietary terminals (e.g., EPOS T-series) that must be ordered directly and installed by a certified technician, often costing extra for Singapore islandwide delivery. This makes EPOS more rigid for small hawker stalls or pop-up concepts that need flexibility. However, EPOS’s hardware is ruggedised for high-heat kitchen environments, a plus for busy zi-char kitchens. For most SG restaurants, StoreHub’s lower barrier to entry and faster deployment outweigh EPOS’s durability advantage.

Inventory Management Features in Both Systems

StoreHub’s inventory module allows real-time stock tracking across multiple locations, with automatic reorder alerts when ingredient levels hit custom thresholds. It integrates directly with Singapore suppliers like Kim’s Food and Lian Huat, enabling direct purchase order generation. EPOS offers similar inventory counts but relies on manual stock adjustments and lacks native supplier integration for local vendors. A key differentiator: StoreHub supports perishable batch tracking (e.g., expiry dates for seafood), critical for Singapore restaurants managing fresh ingredients. EPOS’s inventory reports are detailed but require third-party middleware to connect with delivery services like Oddle or Foodpanda. For restaurants with complex recipe management, StoreHub’s built-in recipe costing feature, which adjusts with market prices, gives it a practical advantage over EPOS’s static costing.

Reporting and Analytics Capabilities in Both

StoreHub delivers a dashboard with daily sales summaries, labor cost breakdowns, and menu profitability heatmaps, all accessible on mobile. EPOS generates standard profit and loss statements, but its analytics are less visual and often require exporting to Excel for deeper analysis. For SG restaurants tracking GST, StoreHub automatically formats transaction data for IRAS submission, a time-saver during audit season. EPOS can generate GST reports but only after manual tax code assignment per menu item. Additionally, StoreHub’s real-time performance comparison against historical data (e.g., same day last year) is native, while EPOS requires custom date-range queries. For owners who rely on data-driven decisions, StoreHub’s intuitive analytics reduce daily analysis time by about 20 minutes, according to user feedback on Singapore F&B forums.

Customer Support and Local Singapore Presence

StoreHub maintains a dedicated Singapore support team reachable via phone, WhatsApp, and in-person visits during operating hours (9am–9pm daily), with a typical response time under 2 hours. EPOS relies on a regional call centre based in Malaysia, with email-only support on weekends and a 24-hour turnaround for critical issues. Local references from SG restaurant groups indicate that StoreHub’s on-site engineers have resolved printer and network problems within the same day, whereas EPOS has taken up to two days to dispatch a technician. StoreHub also runs quarterly user workshops in Singapore (e.g., at Kitchener Complex), covering best practices for menu engineering and fraud prevention. EPOS offers no such local community events. For a restaurant dealing with lunch rush glitches, StoreHub’s proximity and availability significantly reduce downtime risk.